Genesys Engage on-premises

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Genesys Intelligent Automation

  • 1.  Genesys Intelligent Automation

    Posted 01-08-2024 09:11

    Hi Friends,

    I am developing an IVR flow in Genesys Intelligent Automation.

    There are few points where I would need suggestion -

    1) In a menu,if I want different handling for no input and no match, what are the different paths which I will create?

    2) Suppose for first match, I would like to play prompt A and for second time no match prompt B .

    Similarly,3rd no match, an error message.

    How can I achieve it?


    #RoutingandOrchestration(ACD/IVR)

    ------------------------------
    Ruchi Saboo Bhattar
    British Telecommunications PLC
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources