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  • 1.  Genesys Messenger

    Posted 06-12-2024 10:30

    GM- anyone know of  a way in GC where if the normal flow is closed, the user could have their inquiry sent via email to an email address?

    For example Messenger closes at 6 pm. if someone tries to message them, the Messenger will take their information and email it to an email address


    #Routing(ACD/IVR)

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    Marilyn Cambria
    Becton Dickinson and Company
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  • 2.  RE: Genesys Messenger

    Posted 06-12-2024 13:23

    In this case, you can use a "schedule" for route to interaction for Flow Messager until 18h, and after route to interaction for another flow then you can use this rule, or you can use one-only flow with a schedule group.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 3.  RE: Genesys Messenger

    Posted 06-12-2024 14:21

    thank you

    so in our case im not sure  this will work

    because with messenger, we to  have to invoke the email being sent out using the data captured from the messenger interaction

    we dont want the customer to have to open their email just to send an email reply



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    Marilyn Cambria
    Becton Dickinson and Company
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  • 4.  RE: Genesys Messenger

    Posted 06-12-2024 15:29

    you can use API request in flow to create an interaction email in the system or send an email for an external email.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 5.  RE: Genesys Messenger

    Posted 06-12-2024 16:15

    Thank you



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    Marilyn Cambria
    Becton Dickinson and Company
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