Your policy can export in real time to your own S3 bucket as well. What is your use case for the exported recordings?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 02-16-2025 09:48
From: Richard Chandler
Subject: Genesys recordings
Hi Rihab BEN MALEK,
The recordings are stored in Amazon S3, however unlike a traditional file store you cannot access a folder of files. When you access a recording via the UI or AI you are provided with a temporary URL to access a copy of that recording. The bulk export tool effectively works in the same way. This reduces the opportunity for someone to just file copy as in a traditional platform.
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Richard Chandler
Connect
Original Message:
Sent: 02-14-2025 06:59
From: Rihab BEN MALEK
Subject: Genesys recordings
Hello,
Do you have any idea where Genesys recordings are stored? I know it's in the AWS cloud, but is there a clear URL or specific location?
Thanks
#ArchitectureandDesign
#DigitalChannels
#Implementation
#PlatformAdministration
#QualityManagement
#Telephony
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Rihab
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