Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards

Hi,

You can find what is stored in localStorage on the developer site.

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/localStorage

Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards

Hi,

You can find what is stored in localStorage on the developer site.

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/localStorage

Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards

Technically cookies and localStorage are different things, but both store information on the users client.

Commonly people would refer to both as cookies and depending on what features you use it will store different "cookies" listed on the dev site link.

Hi,

You can find what is stored in localStorage on the developer site.

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/localStorage

Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards

Technically cookies and localStorage are different things, but both store information on the users client.

Commonly people would refer to both as cookies and depending on what features you use it will store different "cookies" listed on the dev site link.

Hi,

You can find what is stored in localStorage on the developer site.

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/localStorage

Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards

All the possible "cookies" stored in localStorage are listed in the link I added in the first post

Technically cookies and localStorage are different things, but both store information on the users client.

Commonly people would refer to both as cookies and depending on what features you use it will store different "cookies" listed on the dev site link.

Hi,

You can find what is stored in localStorage on the developer site.

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/localStorage

Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards

Hello Jan,

We ran some tests with the Genesys messager plugin and the results show that the app does result is some cookies being set as shown in the image below. Are you able to refer us to the documentation for the 1^st and 3^rd party cookies (New Relic, ContentSquare). We need details so userstand the purpose for which they are required and the classification (Nercessary, Performance, Functional, Targetting etc.)

 

Regards

Olu

All the possible "cookies" stored in localStorage are listed in the link I added in the first post

Technically cookies and localStorage are different things, but both store information on the users client.

Commonly people would refer to both as cookies and depending on what features you use it will store different "cookies" listed on the dev site link.

Hi,

You can find what is stored in localStorage on the developer site.

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/localStorage

Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards

Hi there, 

I am trying to understand what cookies are necessary for web messenger to function (if any) to be GDPR compliant.

Any help would be appreciated.

Regards