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  • 1.  Get Total Caller Silence of an interaction

    Posted 11-12-2024 19:04
    No replies, thread closed.

    Hi,

    From Interaction Details or API, you can get the total silence of an interaction, but this total is from both, agent and caller.

    Is there a way to get only the total silence from only the caller?

    Thanks!

    Luz


    #Reporting/Analytics

    ------------------------------
    Maria de la Luz Estrada
    ------------------------------


  • 2.  RE: Get Total Caller Silence of an interaction
    Best Answer

    Posted 11-12-2024 21:33
    No replies, thread closed.

    There is no way to really do that easily, even with the API, but here is an idea you can vote on:  Add option for silence by channel | Genesys Cloud Ideas Portal



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Get Total Caller Silence of an interaction

    Posted 11-13-2024 11:14
    No replies, thread closed.

    Thank you Robert!

    I already voted :)

    About those not easily way to do it, do you have something you could share?

    Best regards,

    Luz



    ------------------------------
    Maria de la Luz Estrada
    ------------------------------

    Original Message


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