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  • 1.  Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud

    Posted 06-17-2022 10:20
    Hello All,

    We are getting the "User Limit Reached" error when adding user to performance dashboards like below. Is there any limit for adding users to dashboards?


    #performancedashboard #reporting ​​
    #QualityManagement
    #Reporting/Analytics

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    Fnu Ganesh
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  • 2.  RE: Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud

    Posted 06-17-2022 21:38
    Something for the dashboard PM to answer.  @Chris Bohlin, do you know?

    I do know that the Real Time WFM is limited to 25 lines/users and the queue filter is limited to 100, so probably the same for users on the list filters.​

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud

    GENESYS
    Posted 06-21-2022 09:07
    This is documented on the dashboard configuration documentation.  https://help.mypurecloud.com/articles/add-and-edit-performance-dashboards/  The widgets are limited to 100 items per widget.

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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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    Original Message


  • 4.  RE: Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud

    NEW MEMBER
    Posted 02-29-2024 10:00

    Has this been increased since your reply in June of 2022? 



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    Matthew Brannon
    Booz Allen and Hamilton
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    Original Message


  • 5.  RE: Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud

    GENESYS
    Posted 02-29-2024 10:57

    @Matthew Brannon - The maximum number of agents allowed to be selected for a widget on the dashboard is 300. For queues, wrap-up codes, flows and flow outcomes the limit is 100.

    Thanks,



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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    Original Message


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