I am facing issues in Cloud Certified Partner course- CCP: Genesys Cloud CX API – Lab 1 simulator

In Task 1 of Lab 1 even after setting Token duration to 7000 the simulator is not responding. In that response box a "|" is by default appearing to the left of the number which I am not able to remove using backspace, it is kind of permanently printed in that part. Even the Tick symbol which is at the bottom of the player that is also not working. I am using Microsoft edge latest version for this course, so I don't think the problem is with the browser. I have also tried with Google Chrome but facing same issue there as well. Usually if we click at any part other than the required response area the simulator gives a warning pop up, but it is not happening in this case, I think the simulator stops working at this point of the Task, to explain the problem better I am attaching the screenshot as well. Anyone who has faced similar issue please respond.

Thanks in advance : )

I am facing issues in Cloud Certified Partner course- CCP: Genesys Cloud CX API – Lab 1 simulator

In Task 1 of Lab 1 even after setting Token duration to 7000 the simulator is not responding. In that response box a "|" is by default appearing to the left of the number which I am not able to remove using backspace, it is kind of permanently printed in that part. Even the Tick symbol which is at the bottom of the player that is also not working. I am using Microsoft edge latest version for this course, so I don't think the problem is with the browser. I have also tried with Google Chrome but facing same issue there as well. Usually if we click at any part other than the required response area the simulator gives a warning pop up, but it is not happening in this case, I think the simulator stops working at this point of the Task, to explain the problem better I am attaching the screenshot as well. Anyone who has faced similar issue please respond.

Thanks in advance : )

I am facing issues in Cloud Certified Partner course- CCP: Genesys Cloud CX API – Lab 1 simulator

In Task 1 of Lab 1 even after setting Token duration to 7000 the simulator is not responding. In that response box a "|" is by default appearing to the left of the number which I am not able to remove using backspace, it is kind of permanently printed in that part. Even the Tick symbol which is at the bottom of the player that is also not working. I am using Microsoft edge latest version for this course, so I don't think the problem is with the browser. I have also tried with Google Chrome but facing same issue there as well. Usually if we click at any part other than the required response area the simulator gives a warning pop up, but it is not happening in this case, I think the simulator stops working at this point of the Task, to explain the problem better I am attaching the screenshot as well. Anyone who has faced similar issue please respond.

Thanks in advance : )

Hi all 

Even I am facing same, could you please help me on this. Please let me know the steps needs to be taken for abovementioned

Thanks in Advance !!

Sameer Kumar Sahu

I am facing issues in Cloud Certified Partner course- CCP: Genesys Cloud CX API – Lab 1 simulator

In Task 1 of Lab 1 even after setting Token duration to 7000 the simulator is not responding. In that response box a "|" is by default appearing to the left of the number which I am not able to remove using backspace, it is kind of permanently printed in that part. Even the Tick symbol which is at the bottom of the player that is also not working. I am using Microsoft edge latest version for this course, so I don't think the problem is with the browser. I have also tried with Google Chrome but facing same issue there as well. Usually if we click at any part other than the required response area the simulator gives a warning pop up, but it is not happening in this case, I think the simulator stops working at this point of the Task, to explain the problem better I am attaching the screenshot as well. Anyone who has faced similar issue please respond.

Thanks in advance : )

Hi Sameer,

Thank you for the message. Between the time I shared the information in this thread and now, the e-mail to contact Partner Academy has changed. Could you send an e-mail to the following address describing the issue you are experiencing?

The e-mail address is: enablement@genesys.com

Regards,

Hi all 

Even I am facing same, could you please help me on this. Please let me know the steps needs to be taken for abovementioned

Thanks in Advance !!

Sameer Kumar Sahu

I am facing issues in Cloud Certified Partner course- CCP: Genesys Cloud CX API – Lab 1 simulator

In Task 1 of Lab 1 even after setting Token duration to 7000 the simulator is not responding. In that response box a "|" is by default appearing to the left of the number which I am not able to remove using backspace, it is kind of permanently printed in that part. Even the Tick symbol which is at the bottom of the player that is also not working. I am using Microsoft edge latest version for this course, so I don't think the problem is with the browser. I have also tried with Google Chrome but facing same issue there as well. Usually if we click at any part other than the required response area the simulator gives a warning pop up, but it is not happening in this case, I think the simulator stops working at this point of the Task, to explain the problem better I am attaching the screenshot as well. Anyone who has faced similar issue please respond.

Thanks in advance : )

Hi Rafael,

Thank you for your response. Yesterday while I was trying with multiple options, came to know that after choosing the Token to 7000, we needs to press enter key and it works !! That's all. 

Thanks and Regards,

Sameer Kumar Sahu

Hi Sameer,

Thank you for the message. Between the time I shared the information in this thread and now, the e-mail to contact Partner Academy has changed. Could you send an e-mail to the following address describing the issue you are experiencing?

The e-mail address is: enablement@genesys.com

Regards,

Hi all 

Even I am facing same, could you please help me on this. Please let me know the steps needs to be taken for abovementioned

Thanks in Advance !!

Sameer Kumar Sahu

I am facing issues in Cloud Certified Partner course- CCP: Genesys Cloud CX API – Lab 1 simulator

In Task 1 of Lab 1 even after setting Token duration to 7000 the simulator is not responding. In that response box a "|" is by default appearing to the left of the number which I am not able to remove using backspace, it is kind of permanently printed in that part. Even the Tick symbol which is at the bottom of the player that is also not working. I am using Microsoft edge latest version for this course, so I don't think the problem is with the browser. I have also tried with Google Chrome but facing same issue there as well. Usually if we click at any part other than the required response area the simulator gives a warning pop up, but it is not happening in this case, I think the simulator stops working at this point of the Task, to explain the problem better I am attaching the screenshot as well. Anyone who has faced similar issue please respond.

Thanks in advance : )