Is there a way to see all the groups at once that an analyst is in vs going group to group and searching for the name?

Hi Wynona,

Do you mean Chat Groups?

No I am referring to group membership access for example, all analyst supporting Talent would be in the Talent group, if they were crossed trained with another group perhaps tech, they would be added there as well

For workforce management, we have business units, management units, staffing groups, and, for some features, work teams. Each of these have their own overview resource articles with additional linked resource articles.

When you say 'access' it seems to mean permissions. So, the answer could be permissions and/or divisions and/or what the specific feature is.

https://help.mypurecloud.com/articles/divisions-overview/
https://help.mypurecloud.com/articles/workforce-management-and-divisions-overview/
https://help.mypurecloud.com/articles/about-people-permissions/
https://help.mypurecloud.com/articles/about-access-control/

Resource center has a pretty good search feature and articles will have other suggested articles on the right hand side.