Hello, I need some help with a handler. We changed our hours of operation and need to drop all calls in queue at 9PM. I created a timer initiated handler that grabs a call on hold, plays a message to the caller, then drops calls. It then continues to do the same to all calls in queue. Somehow, it will not play the message and drop the call until the hold music is done playing. Sometimes it plays a few songs before dropping the call.  The hold music plays from a queue audio operation in Interaction Attendant. Is there a way that I can make it interrupt the hold music that's playing and drop the call right away? Maybe I have configured it incorrectly. Any assistance is appreciated. 

Thanks,

There are things you can do by changing the state of the call to interrupt the current holding flow, but that always felt finnicky to me.

My preferred way to accomplish this, assuming that your in queue hold audio/messaging is handler based, so to flush your audio with the extended get key tool step, which can listen for attribute changes as an exit reason on an interaction.

Flag a specific attribute that you're going to push to the interactions or update the value of at 9pm and it will take the "Attribute" exit path on the tool step and then you can put your message/disconnect logic after that.

Hello, I need some help with a handler. We changed our hours of operation and need to drop all calls in queue at 9PM. I created a timer initiated handler that grabs a call on hold, plays a message to the caller, then drops calls. It then continues to do the same to all calls in queue. Somehow, it will not play the message and drop the call until the hold music is done playing. Sometimes it plays a few songs before dropping the call.  The hold music plays from a queue audio operation in Interaction Attendant. Is there a way that I can make it interrupt the hold music that's playing and drop the call right away? Maybe I have configured it incorrectly. Any assistance is appreciated. 

Thanks,