Hi channel,

Hope you are doing well. I was able to create my Genesys components that can collect the transcription in real-time. The application is quite stable, but I have some questions regarding token/channel/websocket expiration/reconnect and what happens to the call events/ transcription during reconnects.

I'm considering the following cases:

• Client token – Token used by the APIs – I reconnect 5min before expiring
• Channel Expire – refresh channel 5min before expiry
• Websocket Close  - When the websocket gets closed (or I receive a topicName "v2.system.socket_closing"), I'm simply reconnecting the full channel.

Now my questions are:

1 – Is there any case that I'm missing?

2 – What happens, for example, to the channel associated with a transcription if I re-connect the channel, while there is a call-in place? Will I lose the transcription during that reconnect period?

3 – The same for calls, what happens if I receive incoming calls while I reconnect the channel? After I reconnect, will I still see the calls that took place during the re-connect?

4 – "v2.system.socket_closing" or websocket close event – Do I really need to re-connect the whole channel or just the websocket?

5 – I noticed that I need to recreate the existing subscriptions, after reconnecting the channel. Will that apply if I only need to reconnect the websocket (in case you tell me in 4) that I only need to reconnect the websocket)?

Thanks!!

Luís