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  • 1.  Has anyone seen the following error? - "view of the queue contents has been temporarily suspended."

    Posted 12-27-2022 10:09
      |   view attached
    Has anyone see this error? This error appears in Pureconnect and ICBM. This is effecting agents, supervisors, and the full administrators. Just popped up this morning, and no changes were made over the holiday. 

    #Unsure/Other

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    Altaviese Wiley
    Memorial Sloan Kettering Cancer Center
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  • 2.  RE: Has anyone seen the following error? - "view of the queue contents has been temporarily suspended."

    Posted 12-27-2022 10:21
    I would check the QueueStatProvider subsystem through IC System Manager and be sure it is running.

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    Scott Williams
    Missouri Higher Education Loan Authority
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    Original Message


  • 3.  RE: Has anyone seen the following error? - "view of the queue contents has been temporarily suspended."

    Posted 12-27-2022 11:01
    Edited by Altaviese Wiley 12-27-2022 11:09
    Scott, 

    Thank you. The services were running, and we tried restarting. We have all but one workgroup back. Only able to view in Interaction Connection. 

    - Allie

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    Altaviese Wiley
    Memorial Sloan Kettering Cancer Center
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    Original Message


  • 4.  RE: Has anyone seen the following error? - "view of the queue contents has been temporarily suspended."

    Posted 12-28-2022 01:41
    Hello Altaviese,

    You can check ICBM logs @100 level.

    Logs may lead you to follow the root cause.

    Guchan​

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    Guchan Erzorlu
    Call Center Resources Dan. A.S
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    Original Message


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