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  • 1.  Having a Call flow directly post to a 3rd party API

    Posted 07-19-2024 17:10

    Would it be possible to have a Voice flow post directly to a non Genesys/azure/google/AWS API items generated from variables created from a IVR?

    If so, are there any resources that would be a good place to start looking at to build such a thing?

    Also, is it possible on a CX2 to have Participant data written directly to a "Static" email address?


    #ArchitectureandDesign
    #Routing(ACD/IVR)
    #Unsure/Other

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    Nathan McKay
    Insite Support Services, Inc.
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  • 2.  RE: Having a Call flow directly post to a 3rd party API
    Best Answer

    Posted 07-19-2024 17:11

    Use a data action

    https://help.mypurecloud.com/articles/about-genesys-cloud-data-actions-integration/



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    Melissa Bailey
    Genesys - Employees
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    Original Message


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