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  • 1.  Headset Muting itself

    Posted 11 days ago

    We are using the Jabra 30 II Evolve USB headset and we are getting complaints for some users that the headset is muting itself. We've replaced the headset several times and tried different browsers. Any suggestions?

    #headset

    #headset


    #Unsure/Other

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    Chris Rodier
    Cardworks Servicing, LLC
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  • 2.  RE: Headset Muting itself

    GENESYS
    Posted 11 days ago

    Hi Chris,

    Is it muting in Genesys Cloud i.e. the microphone icon is red or jus that the agent cant be heard by the customer?
    Also, is the Jabra software up to date?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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