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  • 1.  Headset Muting itself

    Posted 09-30-2024 10:34

    We are using the Jabra 30 II Evolve USB headset and we are getting complaints for some users that the headset is muting itself. We've replaced the headset several times and tried different browsers. Any suggestions?

    #headset

    #headset


    #Unsure/Other

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    Chris Rodier
    Cardworks Servicing, LLC
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  • 2.  RE: Headset Muting itself
    Best Answer

    GENESYS
    Posted 09-30-2024 12:29

    Hi Chris,

    Is it muting in Genesys Cloud i.e. the microphone icon is red or jus that the agent cant be heard by the customer?
    Also, is the Jabra software up to date?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Headset Muting itself

    NEW MEMBER
    Posted 30 days ago

    hi , 

    i have also faced similar problem , were the microphone icon is red , the person reported prob has been provided with new laptop 



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    Ashok K
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    Original Message


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