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  • 1.  Historical Data availability to End Customers

    Posted 11-08-2024 12:21
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    Hi, I am struggling to understand how large historical data is made available to the End Customers , can someone explain this ?


    #Reporting/Analytics

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    Ali Raza
    na
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  • 2.  RE: Historical Data availability to End Customers
    Best Answer

    Posted 11-08-2024 17:12
    No replies, thread closed.

    Hello Ali,

    Have you tried creating exports of the data? You can find more info on how to export your data as CSV or PDF in this Resource Center article.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Historical Data availability to End Customers

    Posted 11-12-2024 05:16
    No replies, thread closed.

    Thanks Jason, There would be time limit on data availability on Reporting UI , is it 1 year or more ?



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    Ali Raza
    na
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    Original Message


  • 4.  RE: Historical Data availability to End Customers

    Posted 11-13-2024 11:31
    No replies, thread closed.

    Hello Ali,

    That depends on what you are looking for. There is a setting in Genesys Cloud to delete the data after a set amount of time. You can read more about our data retention policy in the following Resource Center article: https://help.mypurecloud.com/articles/retention-period-for-analytics-data-and-recording/ 



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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