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Historical Reporting - to show what phone reps selected (if any) and what time etc

  • 1.  Historical Reporting - to show what phone reps selected (if any) and what time etc

    Posted 11-05-2024 22:03

    Kia ora

    Is there a historical report available to show what phone our agents have selected each day/date?

    I saw many posts about it including on ideas lab too but cannot filter through all of the jobs to see current status. 

    Is it available and if not, is it being worked on?


    #Omni-ChannelDesktop/UserInterface

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    Clare Wallace
    Queue Administrator/ Quality Analyst
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  • 2.  RE: Historical Reporting - to show what phone reps selected (if any) and what time etc
    Best Answer

    GENESYS
    Posted 30 days ago

    Hello Clare, 

    At this time I dont think this is currently a functionality we currently have. I do see this idea, this is just about phones in the performance view but I would recommend going in there and posting about being able to run a historical report as well. Or you can make your own idea as well. 

    Cheers, 



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    Cam
    Online Community Manager/Moderator
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    Original Message


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