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How can we call the work flows from WFM UI in Genesys cloud?

  • 1.  How can we call the work flows from WFM UI in Genesys cloud?

    Posted 28 days ago

    Hi All,

    We are are trying to integrate workday with our Genesys cloud WFM, we have created the data actions of workday and we trying to call them in the workflows.

    Now the question is how can call the workflows from WFM UI in Genesys cloud.

    Kindly let me know your thoughts on this!

    Regards,
    Jarvish Kisanth Singh


    #WorkforceManagement

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    Jarvish Kisanth Singh
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  • 2.  RE: How can we call the work flows from WFM UI in Genesys cloud?

    GENESYS
    Posted 28 days ago
    Edited by Krishna Raghuraman 28 days ago

    Hello,

    When you say you are trying to know how to call the workflow, is your goal to to test the workflow isolated before setting it up through WFM HRIS Integration? Or are you asking what workflows are triggered under specific circumstances i.e when time off request is created or approved etc.

    If the question specifically is to know how to test workflow input and output,  there is not a way to test it from UI. However you can use APIs to do it. Look for instructions here https://developer.genesys.cloud/blueprints/wfm-hris-blueprint/#test-the-workflows-with-the-genesys-cloud-api. You will need the flow Id and depending on if your workflow needs input, you will feed the inputData to POST /api/v2/flows/executions. The output will be a flow executionId which you will feed to GET /api/v2/flows/executions/{flowExecutionId} to get the results



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    Krishna Raghuraman
    Lead Software Engineer
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    Original Message


  • 3.  RE: How can we call the work flows from WFM UI in Genesys cloud?

    Posted 27 days ago

    Hi Krishana,

    Thanks for your reply.

    I'm looking trigger the workflows when users trying to check their leave balance or apply time-off in Genesys Cloud WFM UI.

    Let me know your thoughts on this!

    Regards,

    Jarvish Kisanth Singh



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    Jarvish Kisanth Singh
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    Original Message


  • 4.  RE: How can we call the work flows from WFM UI in Genesys cloud?

    GENESYS
    Posted 27 days ago
    Edited by Krishna Raghuraman 27 days ago

    Hello Jarvish,

    To setup to trigger workflows, you would assign these workflows under appropriate HRIS integration configuration setting. The integrations are under Admin/Integration. Once you load specific integration, you will navigate to the configuration tab and you can see list of properties. I have attached a file showing how workflows are assigned to configuration properties corresponding to checking balance, to create or update time off request in HRIS system etc. Note that integration needs to be activated as well. Hope this helps



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    Krishna Raghuraman
    Lead Software Engineer
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    Original Message