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How do I create a new role to allow a user to view Audits in Interaction Details only?

  • 1.  How do I create a new role to allow a user to view Audits in Interaction Details only?

    Posted 05-20-2024 13:06
    Edited by Jason Kleitz 16 days ago

    Hi,
    I need to create a custom role for the user to only access interactions and then only the Audit Trail tab. Is this possible?

    • Audits > Interaction Details > View
    Please let me know if this is the correct thought process when creating a new role:

    I created a new role by adding different permissions on by one like Analytics, audits ect. but could figure out how to add Contact Center

    After several attemps, I just copied the default Supervisor role to get the entire list of options under Contact Center.

    Now I will need to remove most of the permissions and ideally to only show the 3 links to access Audit trail.


    #System Administration
    #Unsure/Other

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    Qan T
    Vibrant Emotional Health
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  • 2.  RE: How do I create a new role to allow a user to view Audits in Interaction Details only?
    Best Answer

    Posted 27 days ago

    Have you tried this one?  It should give just access to that tab

    Audits  Interaction Details  View View Interaction Details audit trail


    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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