Original Message:
Sent: 01-14-2025 02:58
From: Christoph Domaschke
Subject: How do non privileged user update the User Prompt
Hi Siddharth,
as you transfer to an (outbound) call flow you should be able to transfer informations via participant data (the attriubute in the script must be configured as "output"). Please notice that its case sensitive and must be spelled the same way in script and in your outbound flow. In the flow you can receive the information (for example campaign name) via "get participant data" and with a switch on the campaign name you can use "finde user prompt" to find the matching prompt.
To be more flexible you could name the prompt with a certain scheme: for example "PromptCampaignname" so when you transfer the campaign-name to the flow you could combine the "find user prompt"-string. In this way you would not need to make changes to the flow now and then.
------------------------------
Christoph Domaschke
Leiter Service Center (Cronbank)
Original Message:
Sent: 01-14-2025 01:19
From: Siddharth Desai
Subject: How do non privileged user update the User Prompt
One more question
- As mentioned previously, a button in script transfers call to a outbound flow which will play a pre recorded message. Supervisors will record a new prompt and upload once the permissions are applied. So this way every time business runs a new campaign , they have to upload the new message and off they go.
what do we do in a scenario if we are running multiple campaigns at a same time
yes i can create multiple scripts and outbound flows with prompt for each flow which can be updated but i am sure there could be a simpler way. Has anyone come across a similar set-up.
------------------------------
Siddharth Desai
Original Message:
Sent: 01-13-2025 18:17
From: Robert Wakefield-Carl
Subject: How do non privileged user update the User Prompt
Currently, access to user prompts is all or nothing. There is an idea for prompts to be division aware: Division awareness: Audio prompts & | Genesys Cloud Ideas Portal. Looks like it is delayed until late Q2 or Q3.
One option you have is to use TTS and use an SMS or Email address that allows users to change the TTS messaging without access to prompts. Easily done with a messaging or Email flow and a data action. Nice thing about SMS is you can look at the sender address for authorization.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-12-2025 21:14
From: Siddharth Desai
Subject: How do non privileged user update the User Prompt
In our preview outbound campaign, we have created a script with button to transfer Answering Machines and Voicemail calls to a flow with automated message.
This recorded message/user prompt will regularly change depending on the type of campaign. How can I set this up where "Non privileged" user can update the user prompt. I was trying to configure the data table but i don't see option for updating the user prompt. any suggestions on this please ?
Thanks
#Outbound
------------------------------
Siddharth Desai
------------------------------