Normally you would write an app which pulls the contacts from Google then adds them to a Contact List using the Outbound APIs.
You might post in the new Developer community to get more advice.
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
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Original Message:
Sent: 03-24-2025 11:05
From: Miguel L. Portugues
Subject: How i could connect contacts from google using a external sources
Hi George yes i need this contact to call them. DO you if is it possible? thanks in advance.
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Miguel L. Portugues
Original Message:
Sent: 03-19-2025 10:31
From: George Ganahl
Subject: How i could connect contacts from google using a external sources
How are you wanting to use these contacts in Genesys Cloud?
As records in the Contact List for an Outbound campaign?
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
Original Message:
Sent: 03-18-2025 19:35
From: Miguel L. Portugues
Subject: How i could connect contacts from google using a external sources
Hi i have set a new external sources like this:
the contacts are accesible using https;//contacts.google.com/useremailaddress
like profile URL i have in blank , but i dont know how connect or how i could resolve contacts in genesys using this external sources, could someone help me, is it necesary use the Google data action integration?
all help is welcome, thanks in advance.
#ConnectwithaCustomer(NEW)
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Miguel L. Portugues
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