Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

How is your organization adopting AI?

  • 1.  How is your organization adopting AI?

    GENESYS
    Posted 08-22-2024 11:19

    Artificial intelligence has opened new and previously unimaginable opportunities for continuous innovation in the customer experience.

    In preparation for Genesys' upcoming report on CX in the Age of AI, we want to challenge you to think differently about how data and automation can add empathy and relevance to the customer experience.

    Join the conversation below and tell us: 💬

    How do you anticipate your organization will adopt AI into your customer experience?
    How will this impact your organization in 5 years?

    You can earn 100 GCAP points for joining this discussion. Make sure you complete the Adopting AI challenge in GCAP to earn your points!


    #Unsure/Other

    ------------------------------
    Kathryn Verdoni
    Genesys - Employees
    ------------------------------


  • 2.  RE: How is your organization adopting AI?

    Posted 08-22-2024 12:17

    This will help our company stay innovative and increase financial.



    ------------------------------
    Robert Gacula
    American Specialty Health
    ------------------------------

    Original Message


  • 3.  RE: How is your organization adopting AI?

    NEW MEMBER
    Posted 08-26-2024 13:53

    We are hoping for the same!



    ------------------------------
    Trevor Gibson
    Excelsior College
    ------------------------------

    Original Message


  • 4.  RE: How is your organization adopting AI?

    Posted 08-22-2024 12:43

    We'll increase customer loyalty and lifetime value



    ------------------------------
    Suryavesh Sahani
    Enbridge Gas Inc.
    ------------------------------

    Original Message


  • 5.  RE: How is your organization adopting AI?

    Posted 08-22-2024 13:17

    AI will allow us to better serve our customers, leading to stronger relationships and higher lifetime value. By automating routine tasks, we will not only cut down on operational expenses but also improve the quality of our customer interactions. This efficiency and improved service are expected to contribute directly to our bottom line, boosting profitability.



    ------------------------------
    Matt Calton
    ------------------------------

    Original Message


  • 6.  RE: How is your organization adopting AI?

    Posted 08-22-2024 14:47

    AI will play a critical role in providing new innovative ways for our customers to do business with our organization.  This will be accomplished by augmenting agent capabilities, enabling automated customer experiences, and providing the data analysis needed to create a proactive customer support strategy.



    ------------------------------
    Kris Charles
    Owens Corning Sales, LLC.
    ------------------------------

    Original Message


  • 7.  RE: How is your organization adopting AI?

    Posted 08-22-2024 16:18

    We see AI as key to expanding our self-service options and improving customer experiences. While we're still exploring how to best implement this with your tools, we believe it will set us up for market leadership in the next five years.



    ------------------------------
    James Rowberry
    Northwestel, Inc.
    ------------------------------

    Original Message


  • 8.  RE: How is your organization adopting AI?

    Posted 08-23-2024 01:19

    Hi,

    Our organization has already adopted AI into our Contact Center Services. We've initialized canned response and Agent Assist mostly based on AI. In addition to that we have 3rd party integration to get the best efficiency out of our Agents, and minimum Customer Resolution time so far.

    In the next 5 years, we plan to include more AI & ML features & functionalities so much so it helps us to be more efficient. However, we will not completely rely on AI.

    Thanks



    ------------------------------
    Ashiesh Sharma
    BT plc
    ------------------------------

    Original Message


  • 9.  RE: How is your organization adopting AI?