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  • 1.  How to add the 195xxxx translation numbers in Gen Cloud DID table?

    Posted 8 days ago

    We have some international calls that are coming in from an international carrier and I need to assign them to call flows. I was told that I needed to add the translations (195xxxx) to the DID range. How is this done?


    #Telephony

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    C Goodell
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  • 2.  RE: How to add the 195xxxx translation numbers in Gen Cloud DID table?
    Best Answer

    GENESYS
    Posted 8 days ago

    Hey Curtis,

    You can add the number ranges to your DID numbers by doing the following 

    1. Click Admin.
    2. Under Telephony, click DID Numbers.
    3. Click the DID Ranges tab.

    From there you can add the start and end range for the numbers that you would like to add.

    You can find more info in this article from the Resource Center: https://help.mypurecloud.com/articles/did-numbers/



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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