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  • 1.  How to change a greeting for a group voicemail inbox?

    Posted 08-01-2024 17:34

    I do not see any instructions from the Resource link on how to change the greeting for a group VM. 

    I checked the group profile and it has no audio set, however, when I send a test call I hear a greeting.


    #SystemAdministration

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    Qan T
    Vibrant Emotional Health
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  • 2.  RE: How to change a greeting for a group voicemail inbox?
    Best Answer

    GENESYS
    Posted 08-01-2024 18:13

    Click upload an audio file.
    https://help.mypurecloud.com/articles/configure-a-group-phone-number/

    FYI the link you found was for Genesys Multicloud CX, not Genesys Cloud.  Your screenshot is for Genesys Cloud.



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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 3.  RE: How to change a greeting for a group voicemail inbox?

    Posted 08-02-2024 13:04

    Hi Melissa,

    I figured out what was the greeting. It is the default vm inbox greeting and therefore no audio uploaded for that group VM inbox. Thank you for your help.



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    Qan T
    Vibrant Emotional Health
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    Original Message


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