Hi,
Is there a performance view report available, which shows KPIs as queue performance view reports do?
My customer would like to have a report with all calls from a certain country but all calls come into a global queue.
I tried a lot to prepare in call flow but couldn't find a way to get a report, that shows handled, abandoned calls, service level and so on for a certain country like e.g. Germany (ani begins with +49 or has country code GER)
Thanks a lot!
Tobias
#Reporting/Analytics------------------------------
Tobias Junghans
NTT Germany AG & Co. KG
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