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  • 1.  How to Limit Outbound Calls to 300 Per Hour (Agentless Campaign)

    Posted 03-21-2025 10:06

    Hi team,

    I'm working with Genesys Cloud Outbound and setting up an agentless campaign. I need to limit the campaign to dial only 300 calls per hour, but keep it running continuously.

    I tried using Outbound Campaign Rule Management, but the only available option seems to be turning off the campaign after 300 dials, which is not what I need.

    Is there a way to enforce a maximum call rate per hour without stopping the campaign? Any settings, configurations, or workarounds would be really helpful.

    Additionally, I have set the Outbound Lines Distribution to 25, but I'm not sure if this setting is working as expected or how it affects my campaign. Any guidance on this would also be appreciated.

    Looking forward to your insights!

    Thanks in advance!


    #ArchitectureandDesign
    #Implementation
    #Outbound
    #PlatformAdministration

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    Balaji Balakrishnan
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  • 2.  RE: How to Limit Outbound Calls to 300 Per Hour (Agentless Campaign)
    Best Answer

    Posted 03-21-2025 12:37

    Hi Balaji,

    I don't think there is a specific limit that can be put in place and I believe the Outbound Lines Distribution is probably the best way to restrict the volume of calls.  Hopefully others in the community can confirm how they restrict the volumes on a per hour basis. Or if this may require an idea on the Genesys Cloud Product Ideas Lab



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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