Hi Suresh,
editing a schedule is seen as an elevated Admin/Supervisor permission/task where the user would be editing and maintaining schedules for multiple Employees.
Currently, we don't have specific employee-level rules/permissions for editing their personal schedule. This is something that we are looking into as we build out more self-service scheduling features for the employee. It would be great to hear what Activities you are looking at employees to self-schedule and any rules you have around this, to help us shape future features in this area.
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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Original Message:
Sent: 06-16-2022 15:13
From: Suresh Medavaram
Subject: How to restrict scheduling permission for an agent...
Hi,
I am trying to restrict an agent from editing the schedules of other agents but should be able to edit their own schedules.
Agent should be able to view their own schedule
Agent should be able to edit their own schedule
Agent should NOT be able to view or edit any other agent's schedules
Are there any specific permissions that would help me to configure a role this way?
Thanks in advance.
#Genesys Cloud CX
#Scheduling
#Workforce Engagement Management
#WorkforceManagement
#General/EventQuestion
#Other/NotSure
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Suresh Medavaram
Kohl's Inc.
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