As far as I can tell, there isn't a count of the currently parked interactions, but you can filter Performance > Interactions by "Parked" email and add the column "Active Park" to see the duration it has been in the parked state.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 11-06-2024 17:00
From: Andrew Hepple
Subject: How to see the number parked emails
Hi Cam, we want to be able to see the number of parked emails waiting for a queue. It looks like the "park" metric in the dashboard is the parked emails that have been actioned.
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Andrew Hepple
Business System Lead
Original Message:
Sent: 10-28-2024 13:48
From: Cam Tomlin
Subject: How to see the number parked emails
Hello Ledvina,
Parked emails appear under the Parked Conversation tab in List View.
Cheers,
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Cam
Online Community Manager/Moderator
Original Message:
Sent: 10-28-2024 12:33
From: ledvina bilani
Subject: How to see the number parked emails
Hello,
I would like to know the number of emails that are still parked by the agent.
Can you help me?
Thanks
Ledvina
#Reporting/Analytics
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ledvina bilani
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