Genesys Engage on-premises

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

How to send a same subject to same agent?

  • 1.  How to send a same subject to same agent?

    Posted 01-11-2024 03:24

    Hello,

    When a second email sent the same subject. an email should sent to the same agent. How to send a same subject to same agent? 


    #ArchitectureandDesign
    #Implementation
    #Integrations
    #RoutingandOrchestration(ACD/IVR)
    #AskaCustomer

    ------------------------------
    ismail ceylan
    Asseco SEE Bilisim Teknolojileri A.S.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources