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  • 1.  How to send Original ANI on transfers

    Posted 28 days ago

    BYOC Cloud setup.

    Call comes into Genesys with ANI.

    Call is transferred (Not a REFER. Sent via INVITE) to an external number. 

    On the transfer leg, how to pass the Originating ANI? It takes the outbound caller ID programmed in the external trunk. 

    If I remove caller id, transfer outbound fails. 


    #SIP/VolP

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    Karthi Muthukrishnan
    kmuthukrishnan1@metlife.com
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  • 2.  RE: How to send Original ANI on transfers

    Posted 23 days ago

    I would set the trunk diversion header to be the From address and set a p_AssertedIdentiy on the trunk for the carrier.  If you are GCV, then you don't have these options.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: How to send Original ANI on transfers

    Posted 23 days ago

    Thanks for the suggestion. This is not a GCV setup. 

    My inbound carrier (BYOC cloud) sends P-Asserted-Identity header to Genesys.

    How do i set "the trunk diversion header to be the From address" ? 




  • 4.  RE: How to send Original ANI on transfers
    Best Answer

    Posted 23 days ago

    In the Trunk settings under Identity you will see a dropdown for Diversion.  I would set your PAI to a local DID just to be on the safe side. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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