Genesys Cloud - Main

 View Only
Discussion Thread View
  • 1.  How to Set contact column value in Rule set Actions

    Posted 09-15-2022 03:53
    Hi Everyone,

    I am facing some issues.

    Actually i created two pre call rule set in rule. two Conditions was same two actions was different. so one action is DO-NOT-DIAL is working. But another actions did not working. Second action type was creating "Update contact column" so that value did not updated.  I have attached what am creating rule actions. 


    #Outbound
    #PlatformAdministration

    ------------------------------
    Saravanan D
    Individual Only Contact Account
    ------------------------------


  • 2.  RE: How to Set contact column value in Rule set Actions

    Posted 10-17-2022 15:26
    Are these are two different rules or in the same rule with different conditions/actions?  Try splitting the rules up in a set and change order to see if that gets them working.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources