Hello Saravanan,
The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.
ABOUT THE STUDY:
- Date: from December 1st to 16th
- Type of study: video chat with one of our researchers
- Length: 45 minutes
- Location: Remote – via Zoom
- Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation
TO PARTICIPATE, COMPLETE THE FORM BELOW 👇
https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758
If you're selected to participate, we'll email you more details about the study and set a time for your session.
IF YOU STILL HAVE QUESTIONS:
Email us at SponsorUserProgram@genesys.com
We look forward to meeting with you!
Best,
UX Research Team
------------------------------
Lais Freitas
Genesys - Employees
------------------------------
Original Message:
Sent: 10-14-2022 10:24
From: Saravanan D
Subject: How to Set Skill based routing in Progressive dialing for Oubtound Campaign
Hi Team,
I need some clarification. In the outbound campaign we are using Progressive dialing, mapping queue as well in that queue 5 agents available. In queue setting we set best available skills. how to send skills in campaign or how to use skill-based routing in outbound call.
#Outbound
#Routing(ACD/IVR)
------------------------------
Saravanan D
Individual Only Contact Account
------------------------------