We are leveraging a headless SDK for our chat application. Upon the user clicking the "Start Chat" button in the Chat UI, the system initiates the MessagingService.startConversation command. We then monitor the MessagingService.started event to confirm that the connection has been successfully established. Once the connection is live, the MessagingService.sendMessage command is invoked to send a message.

However, in cases where the application is reloaded or opened in a new tab, the system currently maintains the same conversation. Our objective is to modify this behavior so that the existing conversation is closed and a new one is initiated upon each reload or new tab opening.

Hello Balaji,

You may want to reach out to the Genesys Cloud Developer Forum. They may be able to help you better with your API questions.

We are leveraging a headless SDK for our chat application. Upon the user clicking the "Start Chat" button in the Chat UI, the system initiates the MessagingService.startConversation command. We then monitor the MessagingService.started event to confirm that the connection has been successfully established. Once the connection is live, the MessagingService.sendMessage command is invoked to send a message.

However, in cases where the application is reloaded or opened in a new tab, the system currently maintains the same conversation. Our objective is to modify this behavior so that the existing conversation is closed and a new one is initiated upon each reload or new tab opening.