Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 09-18-2024 04:44
From: Karthik Ageer
Subject: How to Verify User Authentication in a Digital Bot Flow?

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 09-18-2024 04:44
From: Karthik Ageer
Subject: How to Verify User Authentication in a Digital Bot Flow?

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 09-18-2024 04:44
From: Karthik Ageer
Subject: How to Verify User Authentication in a Digital Bot Flow?

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

The Message.IsAuthenticated variable is not something you can set and only set when it goes through and authenticated messaging session.  The step-up authentication assumes you are asking customers to go through the OpenID authentication method and that would set this attribute.  If you are not using the standard authenticated and using something like OTP in the Bot, you will need to use your own variable to designate that they have been authenticated. 

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 09-18-2024 04:44
From: Karthik Ageer
Subject: How to Verify User Authentication in a Digital Bot Flow?

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

Robert, correct me if I'm wrong (I have not had a chance to work with the beta yet) in order to have the Bot automatically recognize that authentication is complete, doesn't the Bot need to prompt the customer to authenticate if the conversation is already interacting with the Bot (in addition to using the OpenID authentication)?

I may be completely wrong on that...

The Message.IsAuthenticated variable is not something you can set and only set when it goes through and authenticated messaging session.  The step-up authentication assumes you are asking customers to go through the OpenID authentication method and that would set this attribute.  If you are not using the standard authenticated and using something like OTP in the Bot, you will need to use your own variable to designate that they have been authenticated. 

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 09-18-2024 04:44
From: Karthik Ageer
Subject: How to Verify User Authentication in a Digital Bot Flow?

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 09-18-2024 04:44
From: Karthik Ageer
Subject: How to Verify User Authentication in a Digital Bot Flow?

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

@Karthik Ageer a couple of questions, based upon your experience:

1. What are you using to do the authentication? Are you using OpenID Connect Messenger Configuration as specified at https://help.mypurecloud.com/articles/configure-messenger/?
2. Are you somehow doing the authentication from the Messaging conversation after the Bot flow has started but outside of the Bot flow, and expecting the Bot flow to get the updated information somehow?

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 09-18-2024 04:44
From: Karthik Ageer
Subject: How to Verify User Authentication in a Digital Bot Flow?

Hi ,

I'm working within a digital bot flow in Genesys cloud, and I need to verify if the user is authenticated. In the inbound message flow, I see that we can access the message.isAuthenticated value, but this doesn't seem to be available directly in the digital bot flow.

I've tried passing the isAuthenticated value from the inbound message flow to the digital bot flow, but noticed that if the user authenticates during the interaction with the bot, the isAuthenticated value doesn't reflect the updated status.

Has anyone faced this issue or found a workaround to dynamically check the user's authentication status within the digital bot flow?

Thanks,
Karthik

#API/Integrations
#DigitalChannels

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------