Hi Nobuhisa,
Did you manage to take a further look at this and check for warnings?
Or if you need further support with regards to opening a case with customer support, let me know.
Thanks
Sam
------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------
Original Message:
Sent: 01-09-2025 07:47
From: Samuel Jillard
Subject: Importing question and answer articles into knowledge base V2 using an HTML file
Hi Nobuhisa,
Do you get any warning messages when trying to import?
It may be worth opening a case with customer support along with the Network and Console logs capturing when you tried to import the HTML file.
------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 01-09-2025 02:54
From: Nobuhisa Iwashima
Subject: Importing question and answer articles into knowledge base V2 using an HTML file
According to the Resource Center, I can import using an HTML file if four conditions are met.
However, there are cases where an HTML file cannot be imported even if it meets all four conditions.
https://help.mypurecloud.com/articles/import-or-export-articles-in-a-knowledge-base-v2/#:~:text=Import%20a%20question%20and%20answer%20pair%20from%20a%20public%20URL%20or%20HTML%20file
question:
I have an HTML file that I cannot import even though it meets the requirements. What is the reason?
As an example, I have attached an HTML file that I created.
#ConversationalAI(Bots,AgentAssist,etc.)
------------------------------
Nobuhisa Iwashima
x
------------------------------