Hello,

Sometimes, with the voicemail group, I notice that the agent's name is display instead of the caller's phone number. Did you know how to fix it please ?

Thanks in advance.

#voicemail

Regards

Hello Mamadou, 

This is a known issue to Genesys and we are working to get this fixed. I will keep you posted on the ETA, otherwise you can open a customer care case and get an engineer to assist you. If you do end up opening a case, please feel free to come back here and post the case number so that way I can track it from my end as well. 

Cheers, 

Hello,

Sometimes, with the voicemail group, I notice that the agent's name is display instead of the caller's phone number. Did you know how to fix it please ?

Thanks in advance.

#voicemail

Regards

Hello Cameron,

Thanks to you. I already have open a case to the customer support (Case #0003652937).

Regards,

Mamadou

------------------------------
Mamadou DIOP
CERITEK

Original Message:
Sent: 01-10-2025 08:14
From: Cameron Tomlin
Subject: In Voicemail group, a user name is displayed instead of the client's phone number

Hello Mamadou, 

This is a known issue to Genesys and we are working to get this fixed. I will keep you posted on the ETA, otherwise you can open a customer care case and get an engineer to assist you. If you do end up opening a case, please feel free to come back here and post the case number so that way I can track it from my end as well. 

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator

Original Message:
Sent: 01-10-2025 02:34
From: Mamadou DIOP
Subject: In Voicemail group, a user name is displayed instead of the client's phone number

Hello,

Sometimes, with the voicemail group, I notice that the agent's name is display instead of the caller's phone number. Did you know how to fix it please ?

Thanks in advance.

#voicemail

Regards

#Telephony

------------------------------
Mamadou DIOP
CERITEK
------------------------------