Hi all,

We are having issues when querying flow execution history for inqueue callflows. We've already setup the proper configurations and roles and we're able to query other flow types no problem. However, when it comes to inqueue callflows, we noticed that the history is incomplete and sometimes an instance would show up but disappear after a few minutes. 

If queried by conversationId:

Still no inqueue. When I query for another conversationId:

Has anyone else encountered this issue? Is there something we are missing? Any help would be appreciated. Thank you!

Hello Dianne,

Am I understanding you correctly? Are you saying that the results do show up initially, but you are unable reproduce the results after a short amount of time?

Hi all,

We are having issues when querying flow execution history for inqueue callflows. We've already setup the proper configurations and roles and we're able to query other flow types no problem. However, when it comes to inqueue callflows, we noticed that the history is incomplete and sometimes an instance would show up but disappear after a few minutes. 

If queried by conversationId:

Still no inqueue. When I query for another conversationId:

Has anyone else encountered this issue? Is there something we are missing? Any help would be appreciated. Thank you!

Hi Jason,

Yes, that's right. I would place a test call and the instance would show up when queried, but then after a few minutes, it would disappear. It's also a hit or miss. Sometimes it would show up briefly and disappear but most of the time it won't show up at all.

------------------------------
Dianne

Original Message:
Sent: 10-29-2024 16:46
From: Jason Kleitz
Subject: Incomplete flow execution history for in-queue callflows

Hello Dianne,

Am I understanding you correctly? Are you saying that the results do show up initially, but you are unable reproduce the results after a short amount of time?

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Original Message:
Sent: 10-28-2024 14:04
From: Dianne Gabriel
Subject: Incomplete flow execution history for in-queue callflows

Hi all,

We are having issues when querying flow execution history for inqueue callflows. We've already setup the proper configurations and roles and we're able to query other flow types no problem. However, when it comes to inqueue callflows, we noticed that the history is incomplete and sometimes an instance would show up but disappear after a few minutes. 

If queried by conversationId:

Still no inqueue. When I query for another conversationId:

Has anyone else encountered this issue? Is there something we are missing? Any help would be appreciated. Thank you!

#Unsure/Other

------------------------------
Dianne
------------------------------

Hi Dianne,

Did you ever resolve this?  I am trying to see if I can replicate.  Are you doing it for historical calls (with an end time) or for active calls (no end time)?

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 10-30-2024 17:20
From: Dianne Gabriel
Subject: Incomplete flow execution history for in-queue callflows

Hi Jason,

Yes, that's right. I would place a test call and the instance would show up when queried, but then after a few minutes, it would disappear. It's also a hit or miss. Sometimes it would show up briefly and disappear but most of the time it won't show up at all.

------------------------------
Dianne

Original Message:
Sent: 10-29-2024 16:46
From: Jason Kleitz
Subject: Incomplete flow execution history for in-queue callflows

Hello Dianne,

Am I understanding you correctly? Are you saying that the results do show up initially, but you are unable reproduce the results after a short amount of time?

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Original Message:
Sent: 10-28-2024 14:04
From: Dianne Gabriel
Subject: Incomplete flow execution history for in-queue callflows

Hi all,

We are having issues when querying flow execution history for inqueue callflows. We've already setup the proper configurations and roles and we're able to query other flow types no problem. However, when it comes to inqueue callflows, we noticed that the history is incomplete and sometimes an instance would show up but disappear after a few minutes. 

If queried by conversationId:

Still no inqueue. When I query for another conversationId:

Has anyone else encountered this issue? Is there something we are missing? Any help would be appreciated. Thank you!

#Unsure/Other

------------------------------
Dianne
------------------------------

Hi Samuel,

Thank you for looking into this. No, unfortunately we haven't resolved this yet. We are doing it for historical calls.

Hi Dianne,

Did you ever resolve this?  I am trying to see if I can replicate.  Are you doing it for historical calls (with an end time) or for active calls (no end time)?

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 10-30-2024 17:20
From: Dianne Gabriel
Subject: Incomplete flow execution history for in-queue callflows

Hi Jason,

Yes, that's right. I would place a test call and the instance would show up when queried, but then after a few minutes, it would disappear. It's also a hit or miss. Sometimes it would show up briefly and disappear but most of the time it won't show up at all.

------------------------------
Dianne

Original Message:
Sent: 10-29-2024 16:46
From: Jason Kleitz
Subject: Incomplete flow execution history for in-queue callflows

Hello Dianne,

Am I understanding you correctly? Are you saying that the results do show up initially, but you are unable reproduce the results after a short amount of time?

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Original Message:
Sent: 10-28-2024 14:04
From: Dianne Gabriel
Subject: Incomplete flow execution history for in-queue callflows

Hi all,

We are having issues when querying flow execution history for inqueue callflows. We've already setup the proper configurations and roles and we're able to query other flow types no problem. However, when it comes to inqueue callflows, we noticed that the history is incomplete and sometimes an instance would show up but disappear after a few minutes. 

If queried by conversationId:

Still no inqueue. When I query for another conversationId:

Has anyone else encountered this issue? Is there something we are missing? Any help would be appreciated. Thank you!

#Unsure/Other

------------------------------
Dianne
------------------------------