Is there a way to add the initial priority number an interaction started with before waiting in the queue?  For example, if I have certain IVR selections set up for that when you enter the queue you are at a -20 and others you come in at a 0, I want to be able to see that in the Interactions view.  I am not seeing this as a column option.  

Does anyone know how I can see this?  This information on the Interactions view makes it easier to spot routing issues and double-check changes made. 

Hi Gina,

I don't think this is possible in the interactions view.  I will look into it, but this might need to be added to the Genesys Cloud Product Ideas Lab

Is there a way to add the initial priority number an interaction started with before waiting in the queue?  For example, if I have certain IVR selections set up for that when you enter the queue you are at a -20 and others you come in at a 0, I want to be able to see that in the Interactions view.  I am not seeing this as a column option.  

Does anyone know how I can see this?  This information on the Interactions view makes it easier to spot routing issues and double-check changes made.