My off-the-cuff thought is to take advantage of the functionality built into Windows 10 and above which allows you to mute specific running applications by right-clicking the sound icon in the systray and opening the Volume Mixer settings...
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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
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Original Message:
Sent: 07-31-2024 16:14
From: Cameron Tomlin
Subject: Integration with Two-Way Radio Console Software Application - Avtec Scout (Radio System)
Hello Oswaldo!
I haven't heard of anything like this being done and cant think of any integrations off the top of my head. But we have hundreds of apps in our appfoundry.
@George Ganahl can you think of anything for this specific need?
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 07-31-2024 11:48
From: Oswaldo Ganoza
Subject: Integration with Two-Way Radio Console Software Application - Avtec Scout (Radio System)
Hello Genesys Cloud Community, need some help in case you might've had a similar need: To integrate with an Two Way Radio Console software, specifically on how to allow an Agent to be able to mute the audio either from Genesys Cloud (Active Call) or from the Two-Way Radio communication dispatch being heard (within same headset) as their users group sends a broadcast dispatch.
Have you incorporated some sort of Audio Interface to enable the ability to Mute either audio source?
A quick search within GC API's didn't produce one tied to this type of integration.
Thanks in advance.
#API/Integrations
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Oswaldo Ganoza
Application Support Team Lead
Novant Health
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