We are slowly working on moving agents to Interaction Connect. I have my first line of business who uses callbacks to Interaction Connect. They also use Account Codes on outbound calls for Caller ID. In Interaction Connect I cannot figure out how to get the Advanced Dialing Properties window or account code selection to come up in Interaction Connect when making the Callback outbound call. In Interaction Desktop this is part of the Callback window that pops up, but it isn't in the Current Interaction view in Interaction Connect. I feel like I am missing something very obvious but am not having any luck finding any documentation on the Genesys self-help. Any ideas?
#PlatformAdministration------------------------------
Michael Bishop
UnitedHealth Group/Optum
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