PureConnect

 View Only
Discussion Thread View

Interaction Connect Callbacks and Advanced Dialing Properties/Account Codes

  • 1.  Interaction Connect Callbacks and Advanced Dialing Properties/Account Codes

    Posted 02-01-2023 10:48
      |   view attached
    We are slowly working on moving agents to Interaction Connect. I have my first line of business who uses callbacks to Interaction Connect. They also use Account Codes on outbound calls for Caller ID. In Interaction Connect I cannot figure out how to get the Advanced Dialing Properties window or account code selection to come up in Interaction Connect when making the Callback outbound call. In Interaction Desktop this is part of the Callback window that pops up, but it isn't in the Current Interaction view in Interaction Connect. I feel like I am missing something very obvious but am not having any luck finding any documentation on the Genesys self-help. Any ideas?
    #PlatformAdministration

    ------------------------------
    Michael Bishop
    UnitedHealth Group/Optum
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources