Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

internal calls in cx cloud from genesys and salesforce integration

  Thread closed by the administrator, not accepting new replies.

  • 1.  internal calls in cx cloud from genesys and salesforce integration

    Posted 11-06-2024 06:46
    No replies, thread closed.

    hello

    we have the CX cloud from genesys and salesforce integration.
    we cannot make and internal call from salesforce.
    we have not button or some way to make internal calls
    i don't know i we don't have some configuration or permission, but at the configuration manual we have anything from this.


    if i make an internal call from genesys to a salesforce agent, he can take the call. but in the other way it cannot do.

    can you help us?


    #API/Integrations

    ------------------------------
    Micaela Garcia
    Customer Service Support Manager
    ------------------------------


  • 2.  RE: internal calls in cx cloud from genesys and salesforce integration
    Best Answer

    Posted 11-06-2024 07:37
    No replies, thread closed.

    Hello Micaela, 

    The best thing to do is open a case with customer care for this. This will require more technical investigation than we can do here in a public forum. 

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources