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Introduce Yourself! (Get Points for the Contest!)

  • 1.  Introduce Yourself! (Get Points for the Contest!)

    Posted 04-12-2023 13:43
    Edited by Nicole Milliken 05-31-2024 09:34

    Hello Newcomer!

    It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

    Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

    You'll also earn 5 entries for the "Welcome Community Contest" by replying to this thread!

    Have fun in the community! 



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 2.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-12-2023 14:16

    Hello community!

    My name is Matt Lawson, and I manage Genesys' online community site. Glad you decided to join us!

    About me: I am from Tennessee and now live in North Carolina. As of March of 2023, I've been with Genesys and overseeing the community for five years! At the site's launch, we consolidated three separate community sites into one and now we have quite a few great communities/forums and a YouTube channel for you to explore! 

    Outside of Genesys, I was a double Literature Major at the University of Tennessee and I minored in cinema, so if you ever want to talk college football, scrumptious food, poetry, TV, or film, head over to Genesys Casual and let's rap. 

    I have a Blue Heeler named Marty, a local Fantasy Beer League, Movie Trivia Team, and a Pickleball Community. Looking forward to hanging out with you.


    Cheers,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


  • 3.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-12-2023 18:25

    Hey everyone!

    Name is Anthony Romero and feels like I've been active on the community for as long as I have been a Genesys employee (it's not quite that long, but does feel like it).

    About me: I'm a product marketing director for digital at Genesys, with a focus on the channel aspect of digital CX. I also oversee the current Genesys DX community.

    Outside of Genesys I majored in college for public relations, but fell pretty far from that field after working through startups that had me do a bit of everything and finding my calling in product marketing.

    Other than that, I'm a nerd's nerd and can probably geek people out on most things (from Marvel to Godzilla).



    ------------------------------
    Anthony Romero
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 11-19-2023 23:49

    Hi Matt,

    That's a good picture of you & a happy dog.

    Has anyone told you yet, that you look a little like - Zach Galifianakis here !!



    ------------------------------
    Ashiesh Sharma
    BT plc
    ------------------------------

    Original Message


  • 5.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 11-20-2023 08:27

    Hey Ashiesh! 

    Yes, I have heard that rumor before and leaned into it one Halloween.

     



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


  • 6.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-13-2023 04:27

    Hey Everyone,

    Welcome to our Welcome Community 😃

    I'm Tracy Vickers and you will find me all over the WEM Community where I moderate and look after the Community that covers all thinks focused on our Workforce Engagement Management product suite.
    Have a question about WEM? Pop over to the community, join and ask away 🤔

    As for me, I live in Cheshire in a little village that is now famous as the village that Harry Styles grew up in - that certainly put us on the map!! I've been at Genesys for 15 years living in the world of WEM, prior to that I was in the travel industry since I left college (many moons ago!)

    Outside of work, I am also a bit of geek, playing compter games, doing puzzles, I love Yoga and Pilates (but I'm definitely not Zen). I have a Collie/Lab cross pooch called Penny who is 11yrs old and a Persian cross cat called Molly who is the ripe old age of 17and a Nannie to 2 gorgeous grandchildren - even though I don't look old enough 😜.

    Take Care
    Tracy




    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


  • 7.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-13-2023 12:19

    Thank you everyone for letting us get to know you! As for me: 

    I'm was born and raised on the east coast of North Carolina (Wilmington area) and then moved to Chicago for 10 years to study video production. After I got my Master's degree, I headed to Atlanta to work for 3 years and then back to my Wilmington roots! 

    Other fun facts: Have published a few children's books, I'm an VRBO host, love to karaoke, extreme choco-holic, coffee-coffee-coffee-please!!! I like weird-looking pets.The weirder/uglier the dog, the better! 





    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 8.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-14-2023 11:36

    Hi Everyone!

    I'm Damaris Scott and I'm a Product Manager here at Genesys for WFM. I am so happy to have joined this wonderful team full of fun and bright people. While I'm not working, I'm always trying to learn something new in software development. And, while I'm not 'learning', I'm playing tennis, tennis, and more tennis! :) Nice to meet all of you!



    ------------------------------
    Damaris Scott
    Genesys - Employees
    ------------------------------

    Original Message


  • 9.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-14-2023 16:09

    Hello! 

    My name is Natalie Nobles and I am a product designer at Genesys. I mainly work on the Genesys Knowledge Network, but also get to create some really fun graphics for Nicole and Matt in the community. 

    When not working, I enjoy spending time with my three dogs, Harvey, Amos and Peanut, listening to my extensive vinyl collection and checking out festivals in my local area. 

    Welcome to the community and have fun!



    ------------------------------
    Natalie Nobles
    Genesys - Employees
    Product Designer
    ------------------------------

    Original Message


  • 10.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-17-2023 14:58

    Welcome!

    I'm Clay. I lead the Customer Success Digital Transformation team and wanted to take a minute to show off how you can also use the Genesys Knowledge Network to interact with the Community. Here's an animated image that shows how you can use our unified search (search shows Community, Documentation, Training, and Video results, and more!), start a discussion, reply, check out the Q&A Show, and find related communities there as well. 

    Community on the Genesys Knowledge Network



    Reach out any time if you have any questions. I'm very much looking forward to getting to know everyone.

    Have a blast becoming part of our wonderful community!




    ------------------------------
    Clay Tison
    Genesys - Employees
    ------------------------------

    Original Message


  • 11.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-18-2023 16:26

    Hello all!

    My name is Nicki Dehn and I work as a Cloud Software Partner at AAA. I am new to the world of Genesys, being our organization used Avaya and NICE for about 15 years. I use the community frequently to learn from other users and generally before adding ideas on the Idea Lab.

    I live in NJ with my husband and teenage son. We have a half Boxer/half Staffordshire mix, Cooper, who is my profile pic. I enjoy the beach and warm weather so I am in my happy place currently. Looking to say 'Hi' to everyone and learn. :)



    ------------------------------
    Nicki Dehn
    AAA Club Alliance
    ------------------------------

    Original Message


  • 12.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-18-2023 17:00

    Nicki, Ummm...I think you forgot the most important part of your Genesys Bio. You won the Women's History Month Trivia event! Joking. But thanks so much for posting in the community and welcome to Genesys!



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


  • 13.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-19-2023 10:01

    Yay! Nicki! 

    So glad you're here and you posted in the Welcome Community. Can't wait to have a Meet-N-Greet with you. Once we get a few more signed up, we'll reach out :)



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 14.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-19-2023 10:20

    Hey Everyone!

    Paul Simpson here. I've been using PureConnect (formerly CIC) since the beginning of 2008 and Genesys Cloud CX / Genesys Cloud / PureCloud/ Orgspan / whatever they decide to call it this week since the very beginning!

    I recognize many names on the Community as I used to work for Genesys (and Interactive Intelligence) as an instructor, so probably "met" a fair few of you 😉
    I'm English, although I live in Indiana.

    I now work for a Partner in a Managed Services department and have learned as much about the product in the year since I left Genesys as I did in the 14 years or so I was there! (Yup, the way it's done in class doesn't always work in the real world - go figure!)

    I have a particular interest in the more "in the weeds" aspects of the products (Programming, API, Integrations and so on) as well as having a level of knowledge of Outbound dialers.

    In my little spare time - I am a husband and father, so...! I am trying to get a YouTube channel off the ground. Not very good at it yet, but I'm learning!

    I look forward to chatting with you all over the coming weeks, months and years 😁



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 15.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-19-2023 10:21

    Hi Community! Glad to see you here!

    My name is Nico Feliciano and I am a member of the Genesys Customer Success organization with the designation of Product Specialist. You may have seen me going around the Genesys Cloud Community and as well as a host or participant in the different webinar events we run at scale.

    I am based in Dublin, Ireland and while the Guinness is great I am more into spirits - specifically the dark-colored ones with a preference on whisk(e)y. Slowly building a collection with the goal of tasting variants from all around the world. Very much a foodie as well and the only thing I like more than eating is cooking. Once I gather enough courage I'll start a food (v)blog on the side and get some content going.

    I also easily geek out. So if you want a sounding board for anything simply pique my interest and I'll be there with you for sure. Extra points if it is Genesys Cloud we are going to geek about!



    ------------------------------
    Nico Feliciano
    Genesys - Employees
    ------------------------------

    Original Message


  • 16.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-19-2023 11:47
    Edited by Nicole Milliken 04-20-2023 10:15

    Hello world! 
    I'm Jason Mock, somehow both the "New Guy" (been here 8 month) and the "Old Guy" (not THAT old, but still) on my team. I have a dozen years experience with WFM under my belt, but things just won't stop changing, so I have to keep learning!  I'm joining the community to try and help this old dog learn some new tricks. Previous experience has taught me that other users are often the ones that break things in new and exciting ways, to get software to do things the original creators may not have intended, so I look forward to absorbing some of that knowledge!

    In my free time, I enjoy Home remodeling / wood working, reading, cooking, and occasionally acting in local Dinner Detective shows. 

    Looking forward to great things from/for this community!

    ------------------------------
    Jason Mock
    CAPITAL Services
    ------------------------------

    Original Message


  • 17.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-19-2023 14:12

    @Jason Mock - I want to see your dinner detective show!!!

    It's so awesome to see brand new faces (to me) on this thread. Keep 'em coming! 



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 18.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-20-2023 07:46

    My name is Seean and I currently live in northeastern CT. I work at MAPFRE Insurance which is based out of MA. Here in the states we have been transitioning over to Genesys over the past year as part of our parent company's global initiative to get all of our companies onto Genesys worldwide. We actually just cut over our last call center to Genesys yesterday so it's pretty exciting to say the least.

    In my free time..... actually, I have 5 kids, I don't have any free time lol



    ------------------------------
    Seean Weaver
    MAPFRE USA - Telecom Analyst
    ------------------------------

    Original Message


  • 19.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-20-2023 09:57

    @Seean Weaver Hahaha about your free time! WOW!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 20.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-21-2023 10:14

    Hi Everyone,

    I wouldn't call myself a new-comer to Genesys Community !!

    My name is Ashiesh Sharma, I hail from the foothills of Himalayas, India. 
    I am a traveller; and work as a Network Designer at BT, for my travel expenses. ;)
    I find Genesys Community most active and fun, of all the communities I am part of. I enjoy all the trivia contests, discussions etc.
    Beside my usual 9-5 professional life, I like to post travel content (Travel_n_AllThat) and meet people living a different lifestyle than most.

    Not a Fun fact:
    I like to know everything about everything, but my memory fails me and eventually I do not remember much whatever I read.



    ------------------------------
    Ashiesh Sharma
    BT plc
    ------------------------------

    Original Message


  • 21.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-25-2023 12:32

    Glad you are having fun, Ashiesh! We love having you. Cheers!



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


  • 22.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-24-2023 09:12

    Joel Krause here!

    I'm a Solution Consultant Lead at Genesys with 20+ years of experience in the Contact Center industry. I specialize and am passionate about creating better customer experiences and am totally inspired daily by his wife and their two children. In my free time, I like to cook breakfast, play his guitar and exercise.

    Thanks for letting me hang out!



    ------------------------------
    Joel Krause
    ------------------------------

    Original Message


  • 23.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-24-2023 11:13

    @Joel Krause - thanks for posting! Good to see ya man. Also, moving your pic to this thread so everyone can see that gator! (Somehow it made it's way as a library entry :)

    member picture


    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 24.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-26-2023 17:19

    Hello Genesys Community.

    It's a pleasure to Join you.

    This is Joichs Flores from Ecuador, I have been working with Genesys for almost a decade and I can say it's the best platform for Customer Experience and Contact Center.
    I hope to keep working with Genesys for more years and learn more about their new products and roadmap.

    Thanks.



    ------------------------------
    Joichs Flores
    Cibercall USA Corp
    ------------------------------

    Original Message


  • 25.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 09:29

    It's so great to see all these new faces in the Welcome Community! Has anyone earned the "Debut challenge" badge yet????



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 26.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 11:44

    Trying to get the badge, not sure what else I'm missing lol



    ------------------------------
    Seean Weaver
    MAPFRE USA - Telecom Analyst
    ------------------------------

    Original Message


  • 27.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 12:37

    @Seean Weaver you have it on your profile! Yay!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 28.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 12:18

    I am a proud earner of the Debut Challenge badge!  



    ------------------------------
    Jason Mock
    CAPITAL Services
    ------------------------------

    Original Message


  • 29.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 11:06

    Hello Community!

    My name is Jennifer DiCesare and I have been working with Genesys for only a few months so far.  Currently working on our WFM implementation.

    Outside of Genesys, I have an Australian Shepherd that keeps us very busy and active day to day.

    Jennifer



    ------------------------------
    Jennifer DiCesare
    Esri Canada
    ------------------------------

    Original Message


  • 30.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 12:15

    I look forward to being an annoying thorn in your side, as I try to navigate our WFM Implementation as well. Please feel free to share any tips or tricks you find!



    ------------------------------
    Jason Mock
    CAPITAL Services
    ------------------------------

    Original Message


  • 31.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 12:39

    @jason mock the communities are a great place to explore to get tips/tricks! 



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 32.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 13:02

    Hey Jason, glad you found your way here! If you are interested, sign up for a Meet N Greet session! We can try to get Tracy Vickers, the WEM Community Manager, to join and help us welcome you to the community.  

    Cheers,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


  • 33.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-28-2023 08:05

    Hey @Jason Mock - I see you've joined the WEM Community, welcome and yes hopefully meet you on the Meet N Greet :-)



    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


  • 34.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 12:42

    @Jennifer DiCesare Welcome! I used to have an Australian Shepherd, they are so intelligent!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 35.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-27-2023 13:27

    Hello everyone. Ex Genesys now working for a Genesys Partner, New Era Technolgy.  I live in Western Canada, next to the Whistler Ski Resort.   



    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.SC
    ------------------------------

    Original Message


  • 36.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-26-2023 01:09

    Nice one Martin.  I spent 11 years living in BC and working in Gastown before moving back home here to NZ.  Lot of really fond memories of my time there, including a great drive up to Whistler too!



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 37.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-28-2023 08:18

    Hi Jennifer,

    Great to see you are part of the  WEM Community, that's where I live :-) As Matt mentioned to Jason, if you are interested, sign up for a Meet N Greet session! It would be great to meet some of the members face to face (so to speak!)



    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


  • 38.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-28-2023 11:46

    Hi, all!

    George Ganahl, here. I've been part of Interactive Intelligence/genesys since March, 1999, and part of Community for....a while.

    I've had various roles...Instructor with Education, managed some teams (and the IC platform) in Development, Technology Consultant within and without of the company, Support and Partner Enablement, and now Professional Services. Quite a ride!

    Cheers!



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 39.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 04-29-2023 09:17

    Hello community!

    My name is Tim Bushell, and I work for a Genesys Parner named Inoria.  I've been a member of the Genesys Community for a few years now.

    I'm from Canada and have always lived in Ontario.  I've been involved with contact centers since 2005 and been a fan of the Genesys products about half of that time.  I moved over to the Genesys partner side of things in 2020 as it was always a career path of interest!  I love solving complex problems with technology and the contact center environment is an area of a business that is continually evolving!

    Looking forward to meeting you soon!
    Tim



    ------------------------------
    Tim Bushell
    Inoria Inc.
    ------------------------------

    Original Message


  • 40.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-01-2023 09:31
    Edited by Nicole Milliken 05-01-2023 09:32

    Hi @Tim Bushell - welcome to the community! Looking forward to connecting with you more on the Meet-N-Greet zoom and learning what "power boating" is!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 41.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-01-2023 11:50

    LOL, I suppose it's a term I came up with! Basically getting out on our little bowrider boat with the family and enjoying the power sports like tubing, water skiing and wake boarding.



    ------------------------------
    ===========================
    Tim Bushell
    Sales Engineer
    Inoria Inc.
    ------------------------------

    Original Message


  • 42.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-02-2023 13:28

    I wanna go power boating @Tim Bushell - maybe I'll try that this summer!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 43.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-09-2023 00:20

    G'day all!

    My name is Brett Whittingham, and I the Administrator for Genesys at a Superannuation fund in Melbourne, Australia. My past experiences include a variety of telephony systems but Genesys is relatively new to me and I'm keen to start getting some qualifications. 

    About me: I am Aussie born and bred (in Perth) and live in Melbourne, Australia. I love my dogs (and anyone else's dogs) and am a huge nerd....love my boardgames, my online games and my Sci-fi! 

    Cheers
    Brett



    ------------------------------
    Brett Whittingham
    Cbus Super Fund
    ------------------------------

    Original Message


  • 44.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-09-2023 09:24

    Welcome to the community @Brett Whittingham - we're so glad to have ya! What kind of dogs do you have? I have a Chinese Crested named "Beezel." He's oh-so-fashionable, hah!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 45.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-09-2023 19:29
    This is Leroy our Irish-Oodle and Jethro our Sheepadoodle. Both crazy!



    ------------------------------
    Brett Whittingham
    Cbus Super Fund
    ------------------------------

    Original Message


  • 46.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-10-2023 08:29

    Oh my gosh! They are gorgeous!!! I love those dogs!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 47.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-09-2023 10:35

    And since you're a self-proclaimed Sci-Fi nerd, keep an eye out in the Genesys Casual community. Lots of times there are discussions revolving around those types of genres AND sometimes we do themed Trivia Tower events that may peak your interest. We'd love to see you in those fun communities as well :)



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------

    Original Message


  • 48.  RE: Introduce Yourself! (Get Points for the Contest!)

    Posted 05-09-2023 16:47