would be good to see what your workflow looks like. as you are using TopLevelPrimitives, they are case-sensitive and needs to be referenced correctly in the workflow.
so does your workflow actually execute or not ?
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Vineet Kakroo
Senior Technical Consultant
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Original Message:
Sent: 11-11-2024 07:25
From: Ashish Kumar Sinha
Subject: Invoking Workflow through Trigger for Callback
Hi Vineet,
Thanks for your response!
We are already using the same settings for Campaign related calls where we put mediaType as Voice and it is working as expected. We tested without disconnectType also but did not work.
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Ashish Kumar Sinha
Original Message:
Sent: 11-11-2024 06:43
From: Vineet Kakroo
Subject: Invoking Workflow through Trigger for Callback
As you are already using the topic "v2.detail.events.conversations.{id}.callback.end", is there a specific reason you want to check "disconnectType" too ?
Try removing the "disconnectType" and then see if your workflow gets initiated.
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Vineet Kakroo
Senior Technical Consultant
Original Message:
Sent: 11-10-2024 04:33
From: Ashish Kumar Sinha
Subject: Invoking Workflow through Trigger for Callback
Hi All,
We have one use case where we need to some data to third party API after each callback call. So I am trying to use trigger to invoke Workflow so that I can send all the required data to the API, but somehow not able to invoke Workflow through trigger.
Is there any idea where it is getting failed. Or is there any other option available to get this done.
#Routing(ACD/IVR)
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Ashish Kumar Sinha
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