Original Message:
Sent: 10-25-2024 03:29
From: Christoph Domaschke
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hi Matsumoto Shun,
without knowing the API you want to use (and I have no time to read the documentation) its just guessing for me, how parameters are given to the API and how the data structure of the answer is. The fact, that input and output variables are named identical makes it hard not to mess both up, too. But maybe this will help to find head into the right direction:
Best
Christoph
------------------------------
Christoph Domaschke
Leiter Service Center (Cronbank)
Original Message:
Sent: 10-24-2024 02:59
From: Matsumoto Shun
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hi Christoph Domaschke,
Thank you for your reply.
① About creating and configuring data actions
② Which action should be selected in the Architect flow
I have some understanding of these.
As a verification material, I would like to investigate whether the following API can be called and executed in the Architect flow.
・WORDSAPI website
https://www.wordsapi.com/
・Request URL
https://wordsapiv1.p.mashape.com/words/{parameters}
Currently, I am struggling with the contract and configuration of data actions.
I would appreciate any advice on the specific settings method.
↓Current settings
＜Contracts＞
●Input Contract
word：Type is String
result：Type is String
●Output Contract
word：Type is String
result：Type is String
＜Configuration＞
●Request
Request URL Template：https://wordsapiv1.p.mashape.com/words/
●Response
{
"translationMap": {},
"translationMapDefaults": {},
"successTemplate": "${rawResult}"
}
Best regards
------------------------------
Matsumoto Shun
Unknown
Original Message:
Sent: 10-23-2024 02:11
From: Christoph Domaschke
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hi Matsumoto Shun,
1) You will have to install "Web Services Data Actions" from the app foundry. After that you have activate it under Admin --> integrations --> integrations. Then you can configure it similar to the Genesys Cloud Data Actions under Admin --> Integrations --> Actions. If you already know how REST-APIs work, than you will have no trouble with the configuration of Data Actions. A Contract is a Set of Variable Definitions. Input-Contract for Variables you want to give to the data action, Output-Contract for the returning values you want to receive from the API-Call.
The most tricky part is to create a request body under "configuration", but if you know your target-API good enough, it should be no problem. The response-translation-map is a tricky part, too. You will have to understand the structure of your target-API-response and some basics about translation maps.
2) Yes, "Call Data Actions" is used to run API-Calls via Data Actions. The Action have to be published to be visble here.
Best regards
Christoph
------------------------------
Christoph Domaschke
Leiter Service Center (Cronbank)
Original Message:
Sent: 10-22-2024 20:04
From: Matsumoto Shun
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hi James Dunn
Thanks for your reply.
First of all, I understand that I need to create a data action to execute an API call within the Architect flow.
So, how to create a data action, I understand it as follows at the moment, but please tell me about ① and ②.
① Create a data action to execute an API call
② Execute the call using this data action within the Architect flow of Genesys Cloud
①: How should I design a data action to execute an API call? Is the integration "Genesys Cloud Data Actions" okay? I don't know how to set it in "Contracts" and "Configuration" of the setup.
②: Is the "Data Action" component of Genesys Cloud the "Call Data Action" in the toolbox?
・Reference article
https://jp-help.mypurecloud.com/articles/about-custom-actions-for-integrations/
------------------------------
Matsumoto Shun
Unknown
Original Message:
Sent: 10-22-2024 04:23
From: James Dunn
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hi Matsumoto Shun,
You use the "Data Actions" component of Genesys Cloud to execute API calls, whether that is calling the Genesys Cloud platform API (REST api), or a third-party service.
You create a Data Action, then you can use this Data Action inside your Architect flows to execute the call.
For third-party services, the third-party provides the API itself, you are just using the Data Action to connect to it.
------------------------------
James Dunn
Telecoms Specialist
Original Message:
Sent: 10-21-2024 20:36
From: Matsumoto Shun
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hi Jose,
Thank you for letting me know about the authentication settings required to link Genesys with other applications.
I understand that the above authentication is necessary to execute APIs and data actions that call other applications.
With that in mind, I would like to ask again, I am looking for Genesys APIs and data actions that meet the following requirements.
Does this mean that they are provided by Genesys and can be used without development?
・Genesys has a REST-based API that other applications use to access functions of Genesys Cloud.
・there are Data Actions which are used to run web services of other platforms
I apologize if this is an irrelevant question.
------------------------------
Matsumoto Shun
Unknown
Original Message:
Sent: 10-21-2024 10:04
From: Jose Albor
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hi Matsumoto,
You first need to setup an authentication method on the Google side to setup an integration object in Genesys Cloud. This will allow your Genesys Cloud org to authenticate with your Google cloud org, for tracking an permissions: https://cloud.google.com/docs/authentication
Once the authentication method is chosen and setup and the integration object is configured on the Genesys Cloud side. You can begin creating data actions, using the new integration you setup for google. You will develop these data actions to align with architect variable inputs and outputs. Once you have developed the data action and published them, you should be able to add the data action within Genesys Architect flows.
------------------------------
Carlos Albor
Senior Principal PS Consultant
Original Message:
Sent: 10-15-2024 03:11
From: Matsumoto Shun
Subject: Is it possible to call the WEBAPI from GenesysCloud Architect?
Hello everyone.
I am currently investigating whether it is possible to call the WEBAPI from the GenesysCloud Architect.
The client contacted me to ask if there is a way to link GenesysCloud and the WEBAPI, so I am currently investigating.
I apologize for my lack of knowledge, but I personally think that it may be possible to call the WEBAPI in some way by using data actions in the Architect.
If you have any information related to this, please let me know.
Yours sincerely
#API/Integrations
#ArchitectureandDesign
------------------------------
Matsumoto Shun
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