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Is it possible to call the WEBAPI from GenesysCloud Architect?

  • 1.  Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 21 days ago
    Hello everyone.
     
    I am currently investigating whether it is possible to call the WEBAPI from the GenesysCloud Architect.
     
    The client contacted me to ask if there is a way to link GenesysCloud and the WEBAPI, so I am currently investigating.
     
    I apologize for my lack of knowledge, but I personally think that it may be possible to call the WEBAPI in some way by using data actions in the Architect.
     
    If you have any information related to this, please let me know.
     
    Yours sincerely

    #API/Integrations
    #ArchitectureandDesign

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    Matsumoto Shun
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  • 2.  RE: Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 21 days ago

    Not sure what WEBAPI you are talking about, but any REST API is usually possible in Genesys be creating a Data Action with an Integration and then using that Data Action in Architect.  Here are some articles:

    About the Genesys Cloud data actions integration - Genesys Cloud Resource Center (mypurecloud.com)

    Call Data action - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 20 days ago

    Thank you for your reply. 

    I will continue to test it using the method you advised.



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    Matsumoto Shun
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  • 4.  RE: Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 20 days ago

    For example, if I want to call the Google Map API, is it correct to understand that I can call it from Architect using the following method that I was taught?

    "REST API is usually possible in Genesys be creating a Data Action with an Integration and then using that Data Action in Architect."



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    Matsumoto Shun
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  • 5.  RE: Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 20 days ago

    Yes, address lookups through Google MAP API is very possible using a data action in Architect.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 6.  RE: Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 19 days ago
    Thank you for your reply.
     
    I'm sorry for going into detail, but the actual setup method is to use the API provided by GenesysCloud to call any WEBAPI.
     
    If you know, please let me know which GenesysCloud API is appropriate.


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    Matsumoto Shun
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  • 7.  RE: Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 19 days ago

    Genesys has a REST-based API that other applications use to access functions of Genesys Cloud. 

    Then there are Data Actions which are used to run web services of other platforms like using a zip code in a call through the Google Maps API to retrieve the city and state.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 8.  RE: Is it possible to call the WEBAPI from GenesysCloud Architect?

    Posted 15 days ago
    Thank you for your reply.
     
    "Genesys has a REST-based API that other applications use to access functions of Genesys Cloud. "
    ↑I'm looking for the Genesys API in this article, but I haven't found anything relevant.
    If you know, please let me know which API it is.


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    Matsumoto Shun
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