Genesys Engage on-premises

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Is it possible with platform SDK retrieve info about agent conection?

  • 1.  Is it possible with platform SDK retrieve info about agent conection?

    Posted 06-26-2024 12:56

    Hi,

    Is it possible with platform SDK retrieve info about agent conection?

    Example:

    Code a daemon that connect to  Sipserver or Config Server and get from via platform SDK the following info:

    • List of connected endpoints
    • IP address used by connected endpoints

    I know on Sip Server logs, it register some lines like "<wde app name>_<genesys username> (<client ip address>:<port>)". But parse logs could not be the best option, so we wonder if using platform SDK coudl retrieve some info.

    Regards,

    SG


    #Integrations

    ------------------------------
    Saugort Dario Garcia
    Interacciones Inteligentes S.A.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources