Genesys Cloud - Beta HQ

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  • 1.  Is the BETA for division awareness external contacts active?

    GENESYS
    Posted 06-19-2023 06:51

    Hello!

    Asking about the status of the BETA planned for this idea "Division awareness: external contacts": https://genesyscloud.ideas.aha.io/ideas/DIG-I-315


    #BetaUpdate

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    Giovana Moreira
    Genesys - Employees
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  • 2.  RE: Is the BETA for division awareness external contacts active?

    GENESYS
    Posted 06-26-2023 12:13

    Hello Giovana! We will release a beta for division-aware external contacts - timeline is still being ironed out. Please stay tuned to the Ideas Portal and Beta HQ for further announcements. 



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    Becky Powell
    Director, Product Management
    Genesys - Employees
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  • 3.  RE: Is the BETA for division awareness external contacts active?

    Posted 02-07-2024 18:16

    Hi Becky, did this ever go to beta or have I missed seeing it?



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    Vaun McCarthy
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  • 4.  RE: Is the BETA for division awareness external contacts active?

    GENESYS
    Posted 02-07-2024 19:08

    Hi Vaun, you haven't missed anything! Development for this feature is still ongoing - we're targeting release mid-year. 



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    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------



  • 5.  RE: Is the BETA for division awareness external contacts active?

    Posted 02-07-2024 19:12
    Thanks are we expecting a beta first?

    Sensitivity Label: General






  • 6.  RE: Is the BETA for division awareness external contacts active?

    GENESYS
    Posted 02-07-2024 19:39

    Absolutely! Stay tuned - I'll post to the community and to Beta HQ when it's ready. 



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    Becky Powell
    Director, Product Management
    Genesys - Employees
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  • 7.  RE: Is the BETA for division awareness external contacts active?

    Posted 07-30-2024 08:03

    Hi Becky - can you advise when the BETA would be available please?



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    Josh Coyle
    Admiral Group Plc
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