We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks! 

Yes, you could but that would defeat the entire purpose of having WFM in the first place.  You may as well just put schedules in manually if you are not going to let the WFM optimize your workforce for the best occupancy to meet your service level goals.  What is the reason for each having their own plan?

We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks! 

It's because of the way we currently schedule. We are transitioning how we schedule to a way that works better with Genesys but it's going to change our entire culture, so it will take time. In the meantime, we are trying to stick to what's familiar while we work on trouble shooting other issues while transitioning over. 

Yes, you could but that would defeat the entire purpose of having WFM in the first place.  You may as well just put schedules in manually if you are not going to let the WFM optimize your workforce for the best occupancy to meet your service level goals.  What is the reason for each having their own plan?

We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks! 

We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks! 

The current non-adjustable limit is 500 work plans per management unit.

We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks! 

Hey Jay, is that still the case there is a hard limit? 

The current non-adjustable limit is 500 work plans per management unit.

We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks! 

We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks!