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  • 1.  Is there a way to download transcripts in bulk?

    Posted 28 days ago

    Hi All,

    Is there a way to download transcripts in bulk?

    I know that this can be done individually.


    #Reporting/Analytics

    ------------------------------
    Thanks,
    Sumant
    ------------------------------


  • 2.  RE: Is there a way to download transcripts in bulk?
    Best Answer

    Posted 23 days ago

    Digital can be done, but not voice - in fact even a single voice transcript can take up to 3 API calls.  You can currently copy the transcript and paste to another location or you can use summarization which will soon be able to push to another store.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Is there a way to download transcripts in bulk?

    Posted 22 days ago

    Thanks, Robert for the response.

    Yes we can currently copy the transcripts one by one only, so we are looking for a solution where we can download bulk.

    Can you please guide on how to do for Digital?



    ------------------------------
    Sumant
    ------------------------------



  • 4.  RE: Is there a way to download transcripts in bulk?

    Posted 22 days ago

    Do you have access to Preview APIs in the developer site?  There is a new Analytics Jobs API that might help you:

    Analytics

    POST
    /api/v2/analytics/transcripts/aggregates/jobs
    Query for transcript aggregates asynchronously
    GET
    /api/v2/analytics/transcripts/aggregates/jobs/{jobId}
    Get status for async query for transcript aggregates
    GET
    /api/v2/analytics/transcripts/aggregates/jobs/{jobId}/results
    Fetch a page of results for an async aggregates query


    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Is there a way to download transcripts in bulk?

    Posted 17 days ago

    Thanks, Robert, for the info and responding.



    ------------------------------
    Sumant
    ------------------------------



  • 6.  RE: Is there a way to download transcripts in bulk?

    GENESYS
    Posted 16 days ago

    Hi Sumant,

    Please vote on this idea to stay up to date on the delivery of this requested feature:

    https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-45



    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------



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