Genesys Cloud CX

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  • 1.  Is there any limit number of scheduling exports on Performance View?

    Posted 3 days ago

    I would like to know how many exports I can schedule at most.


    Hanako Inoue
    Fujitsu Ltd

  • 2.  RE: Is there any limit number of scheduling exports on Performance View?

    Top 25 Contributor
    Posted 2 days ago

    Here are the limitations of scheduled exports:

    • Maximum number of schedules per user is 20 and not able to be expanded.
      Genesys Cloud automatically deletes the exported file from your inbox 10 days after you create it.
    • You can export up to 2,500 entities at a time in aggregate Performance views. Use primary filters to break down your export into separate export files. For example, you can filter the agents by Agent name, Role, Reports to, Location, Group, or Division. 
    • When exporting using the View as group option in the aggregate detail views, you are limited to 100 Queue IDs or 300 User IDs. If you exceed these limits, a warning message appears, preventing the export. To export the file, filter out the number of entities in your view by reducing the number of queues or user IDs in your group.

      The export displays time values in milliseconds. 

      The maximum number of rows is 1000000

      Maximum number of primary entities is 2500

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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