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  • 1.  Is there any way to feed in incoming e-fax on Genesys cloud to third party storage over SMTP or API

    Posted 09-11-2024 05:50

    Is there any way to feed in incoming e-fax or generated report on Genesys cloud to third party storage over SMTP or API


    #API/Integrations

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    Shishir Srivastava
    BT Communications Ireland Ltd
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  • 2.  RE: Is there any way to feed in incoming e-fax on Genesys cloud to third party storage over SMTP or API

    GENESYS
    Posted 09-11-2024 11:57

    Hello Shishir, 

    I don't believe this is currently possible. But if its important to have it might be worth making an idea for it in our ideas portal. 

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Is there any way to feed in incoming e-fax on Genesys cloud to third party storage over SMTP or API
    Best Answer

    GENESYS
    Posted 09-12-2024 09:48

    This API should get you a list of faxes: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-fax-documents

    This one will get you the meta data about a specific fax: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-fax-documents--documentId-

    This one will get you the actual fax document: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-fax-documents--documentId--content



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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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    Original Message


  • 4.  RE: Is there any way to feed in incoming e-fax on Genesys cloud to third party storage over SMTP or API

    Posted 09-12-2024 10:01

    Thanks Jim



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    Shishir Srivastava
    BT Communications Ireland Ltd
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    Original Message


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